The Candidate is Expected to have Excellent Presentation and Facilitation Skills.
learning the Process Tools & Process Flows
deliver Training for New Hire Batches Followed By Extensive Ojt Schedule
contributes to Maintenance of Training Content By Identifying Inaccurate or Out of Date Content
provides Input to Learning Solutions Team On Effectiveness of Course/curriculum Designs; Works Closely with the Instructional Design Team to Help Build, Enhance and Update Course Content Based On Feedback and Expertise
collaborates with Subject Matter Experts and Managers.
communicates Effectively in One-to-many and One-to-one in Both Classroom and Floor Support Activities
establish Close Relationships Across Traveler Care in Order to Keep Job and Industry Knowledge Current.
monitor Completion, Comprehension and Retention of the Content Deployed to Identify Effectiveness as Well as Continuous Improvement Opportunities and Lessons Learned. Provide Follow-up Support and Assessment Testing, On An Ongoing Basis, to Determine the Effectiveness of the Training Provided.
takes Lead with Minimal Supervision for Assigned Training Initiatives Relating to Tools, Process, Skills and Competencies as Necessary.
be Able to Demonstrate Good Judgment and Proactive Problem-solving Methods and Be Able to Constructively Handle Unexpected Problems
both the Ability to Meet Deadlines and Schedule Flexibility is Crucial
finely-honed Relationship-building Skills are a Must for Building Value with Tcs, L&d Team Members, Internal Stakeholders and Customers
strong Organization and Planning Skills with the Ability to Develop Plans and Set Priorities