Process Team Leader

Voyaze

3 - 6 Years
10 Openings
3.0 - 4.0 Lac/Yr
Face-to-Face interview
Noida Sector 62

Key Skills

Process Team Leader Collection Collection Supervisor

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Job Description

On-the-job Product Training of new joinees

Maintain MIS for Allocated Pool

Tracking Callers productivity

Inspire / motivate callers to achieve targets

Sending Pick-up files to FPRs

Co-ordinate with product field FPRs

Identifying critical cases and act accordingly

Prepare strategies for achieving Team targets

Coordinate with Collection agencies

Handling Escalation calls /agitated customers

Performance review of callers on daily weekly monthly basis

Plan for absenteeism in the team and ensure smooth work flow

Liaise between different departments