Process Team Leader

Voyaze

On-the-job Product Training of new joinees

Maintain MIS for Allocated Pool

Tracking Callers productivity

Inspire / motivate callers to achieve targets

Sending Pick-up files to FPRs

Co-ordinate with product field FPRs

Identifying critical cases and act accordingly

Prepare strategies for achieving Team targets

Coordinate with Collection agencies

Handling Escalation calls /agitated customers

Performance review of callers on daily weekly monthly basis

Plan for absenteeism in the team and ensure smooth work flow

Liaise between different departments

• Experience3 - 6 Years
• No. of Openings10
• EducationB.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, Any Bachelor Degree
• RoleProcess Team Leader
• Industry TypeManufacturing / Production / Quality
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationSector 62 Noida