Job Title: Transport Tracking Process - BPO Representative (Immediate Joiner)
Location: West Delhi
Experience: Minimum 6 months in BPO industry
Job Type: Full-time
Shift: Rotational shifts (including night shifts)
Working Days: 5 days a week
Weekoffs: Rotational weekoffs (every 2 weeks off)
Process: Blended process - Transport tracking
Responsibilities:
* Monitor and manage transportation processes
* Coordinate with drivers, dispatchers, and customers
* Update and track shipment status
* Resolve customer inquiries and issues
* Meet productivity and quality targets
* Work collaboratively in a fast-paced team environment
* Utilize technology and software to manage transportation operations
Requirements:
* 6 months minimum experience in BPO industry
* Strong communication and problem-solving skills
* Ability to work in rotational shifts, including night shifts
* Ability to start immediately (no notice period required)
* Proficiency in MS Office and CRM software
* Strong attention to detail and organizational skills
* Experience in transport tracking or related process preferred