job title: transport tracking process - bpo representative (immediate joiner)
location: west delhi
experience: minimum 6 months in bpo industry
job type: full-time
shift: rotational shifts (including night shifts)
working days: 5 days a week
weekoffs: rotational weekoffs (every 2 weeks off)
process: blended process - transport tracking
responsibilities:
* monitor and manage transportation processes
* coordinate with drivers, dispatchers, and customers
* update and track shipment status
* resolve customer inquiries and issues
* meet productivity and quality targets
* work collaboratively in a fast-paced team environment
* utilize technology and software to manage transportation operations
requirements:
* 6 months minimum experience in bpo industry
* strong communication and problem-solving skills
* ability to work in rotational shifts, including night shifts
* ability to start immediately (no notice period required)
* proficiency in ms office and crm software
* strong attention to detail and organizational skills
* experience in transport tracking or related process preferred