Responsibilities:
� Handle outbound cases professionally and efficiently, addressing
customer queries and concerns regarding products or services.
� Provide effective and excellent customer service, understanding and
listening to the customer��s needs and resolving issues in the timely
manner.
� Excellent communication skills to convey information clearly.
� Ensure adherence to quality standards and call protocols during
interactions with customers.
� Maintaining records of customer interactions and feedbacks.
� Must be clear with the product/service knowledge and industry trends to
provide accurate information to customers.
� Generate leads and work with a proactive approach.
� Follow company's guidelines and should maintain data confidentiality and
security.
Requirements:
� Open availability for two shifts: Monday to Friday (Sat. & Sun. fix off)
5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)
� Educational Qualification - (10+2) or graduate.
� Excellent command of English with strong verbal communication skills.
� Basic computer proficiency.
� Quick problem-solving skills.
� Freshers and candidates up to 1 year of experience are eligible to apply.
� Prior experience in a BPO or customer service role will be an added
advantage.