Process Associate For Order Management Night Shift

Infonic Solutions

Responsibilities

Order Management and Customer Service

• Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customer’s requirements as indicated in customer documents

• Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status

• Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment

• Analyses, qualifies, and completes Change Order Requests

• Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met

• Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not

• Ensures that the dates own by order management team are updated and reflective of current order status

• Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays

• Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customer’s delivery date pull in requests

• Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments

Continuous Improvement and Innovation

• Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.

Requirements

Education: Bachelor's Degree – ., ., ., ., BBA, or any other graduate.

Job Related Experience:

At least 6 months to 1 year related experience in order management or similar support/functions (Freshers may apply too)

Specific Knowledge:

Intermediate to Advanced MS Office Application – MS Excel

Business

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.C.A, B.E, B.Sc, Diploma, Any Bachelor Degree, Professional Degree

• Role

  Process Associate For Order Management| Night Shift

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office