Job role & responsibilities:
Defining and streamlining the customer's user experience / user journeys for Jodo platforms and applications across Demo and Sandbox accounts to increase adoption and realisation of Jodo Value propositions - Develop and deliver effective documentation and training content for Clients and or Partner members for each Jodo Use case
Liaise and Coordinate with multiple teams internally or externally to achieve tasks/issues in 1.) above
Track the trial accounts utilisation and offer assistance to customers in trial accounts
Participate in demand-generation activities, including customer workshops, Webinars, trade shows, and company events.
Understanding and documenting customer requirements as well as new features in Jodo applications - especially for Change Requests
Develop strong interactive relationships with the customer's business management.
Developing SOPs for demos and maintaining customer notes and meeting notes in CRM
Evaluating competition and preparing Jodo competition comparison documents for internal and customer view
Overseeing customer deliveries and managing user training for new customers
Creating standard documentation to be used in RFPs + assist Sales teams to submit RFPs for Partners / Customers
The candidate will operate in providing both Technical and Business solutions to customers.
Key skills are:
1. Analytical skills Clear understanding of both Avhan Tech products and Client requirements and creating or mapping Jodo solutions and services to exceed client expectations.
2. Documentation skills create and update business requirement documents at each stage of product delivery,
3. Consulting skills Effective communication skills to capture client business problems/requirements and to develop a Jodo solution roadmap that exceeds the current and future business goals.
4. Team Player - Ability to partner across various functional groups
Experience
1 - 2 Years
No. of Openings
2
Education
Professional Degree, B.C.A, B.Sc, B.E, M.C.A, M.B.A/PGDM, M.Sc, M.Tech
Role
Presales Consultant
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office