Phone Banking Officer

Upgrad

Hiring for Phone banking officer.

Location: - Noida/Chennai/Mumbai

Shift Timing: - 24/7 rotational shifts and week offs. No Night shifts for females

No transport facility is provided

Only Annual performance bonus and no monthly incentives

Key Responsibilities:

Be the best for our customers by

- Displaying complete onus to customers queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts

Qualifications:

Optimal qualification for success on the job is:

Graduate or Postgraduate from a recognized institution.

0- 5 years relevant role in voice customer service.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Proficiency in systems related to Banking transactions and services.

Good communication skills in both English and local language.

Excellent lead generation and conversion skill.

Ability to handle pressure and meet deadlines.

Ability to successfully work as a part of a team.

High sales orientation to meet the sales targets consistently.

Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Interested can contact on

• Experience

  0 - 5 Years

• No. of Openings

  20

• Education

  B.A, B.Arch, B.B.A, B.Com, B.Sc, B.Tech, M.A, M.B.A/PGDM, M.Com, Post Graduate Diploma

• Role

  Phone Banking Officer

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office