Phone Banking Officer

Skywings Advisors Private Limited

1 - 7 Years
15 Openings
1.0-2.3 Lac/Yr
Noida
Face-to-Face interview

Key Skills

Communication Skills Cold Calling Cross Selling Voice Voice Process Customer Service Tele Sales Tele Calling Calling Phone Banking Walk in

Apply

Job Alert Similar Jobs Share

Job Description

Job Description-

1-Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

2-Ensure Out calling is done to Customers for clarifying customer queries on transaction declined due to card control not enabled, 3-Renewal and upgrade customers for welcome call/feature enforcement

4-To ensure that the defined benchmarks on service experience, call handling time, quality etc

5-Parameters are met consistently , including the call productivity standard.

6-To ensure zero defects processing of all customer requests

7-To ensure complete and accurate resolution within the defined TATs.

8-To ensure process compliance as per the set Audit and SQ guidelines.

Experience
1 - 7 Years
No. of Openings
15
Education
Any Bachelor Degree
Role
Phone Banking Officer
Industry Type
Banking / Financial Services / Stock Broking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Skywings Advisors Private Limited

Skywings Advisors Private Limited is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines including Legal, Finance, IT, Sales & Marketing, Commercial, Health Care, automobile, Training & Education, Industrial & Warehouse & Construction, IT/Software, E-Commerce & Internet .rnrnWe strive to achieve the same level of understanding you have about your business. To Assuredjob.com that's paramount. But we also bring with us prodigious knowledge of recruitment practice and up to date assessment methods.