Company Name : Siddhivinayak Enterprises
Job Title: Personal Assistant
Department: Banking
Report To: Manager
Job Summary:
The Personal Assistant is responsible for managing calls, addressing customer inquiries, resolving issues, and providing excellent customer service. This role requires strong communication skills, patience, and the ability to handle a high volume of calls efficiently. The ideal candidate will be able to maintain professionalism and accuracy while working in a fast-paced environment.
Key Responsibilities:
Answer calls from customers, addressing inquiries and providing information about products or services.
Identify and assess customers needs, providing appropriate solutions or directing them to the relevant department.
Qualifications:
bachelors degree is preferred.
Proven experience in a call center or customer service role is an advantage.
Excellent verbal communication skills with a clear and professional phone manner.
Strong problem-solving abilities and the capacity to handle difficult situations calmly.
Good organizational skills and attention to detail.
Basic computer skills, including proficiency in Microsoft Office and call center software.
Ability to work in a fast-paced environment and manage time effectively.
Incentives:
Competitive salary with performance-based bonuses.
Incentive programs for meeting or exceeding call handling targets and customer satisfaction scores.
Opportunities for career growth and professional development.
Additional Information:
This role may involve working in shifts, including evenings, weekends, or holidays.
How to Apply:
Interested candidates should submit their resume and a cover letter to or Whats app resume at .
Note : Immediate joiner required.
0 - 1 Years
1 Openings
1.5-2.0 Lac/Yr
Face-to-Face interview
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