A passenger service executive, also known as a passenger service agent or airline customer service agent, typically performs the following duties:
Check-in: Assist passengers with check-in, including self-serve and assisted options
Verify documents: Check tickets, passports, and boarding passes against passenger lists
Provide boarding passes: Issue boarding passes and luggage tags
Manage luggage: Weigh luggage and collect charges for overweight bags
Direct passengers: Guide passengers through security and to departure gates
Provide flight information: Announce flight delays, gate changes, and other flight information
Handle issues: Address issues with delayed, canceled, or missed flights
Assist passengers: Help passengers with mobility issues, unaccompanied children, and special assistance
Provide customer service: Respond to passenger inquiries and complaints
Ensure safety: Follow safety and security measures and promote safety in the airport
Complete surveys: Complete passenger satisfaction surveys
Listen to feedback: Listen to passenger feedback and note it
Passenger service executives typically work in airports and may work 5 to 6 days a week, 8 to 9 hours per day.
Experience
0 - 1 Years
No. of Openings
50
Education
Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc
Role
Passenger Service Executive
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
SKYTECH AVIATION PVT. LTD.
0 - 1 Years
50 Openings
2.3 - 3.5 Lac/Yr
Face-to-Face interview
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