Hiring For Passenger Service Executive

Skytech Aviation Services Pvt Ltd

A Passenger Service Executive (PSE) is a vital part of the aviation industry, primarily responsible for ensuring that passengers have a seamless and enjoyable travel experience. This role involves direct interaction with customers at various stages of their journey, from check-in to boarding and beyond.

Key Responsibilities

Check-In Procedures: The PSE is responsible for checking in passengers, verifying travel documents, and issuing boarding passes.

Baggage Handling: They assist passengers with baggage check-in and retrieval, ensuring compliance with airline policies regarding weight limits and prohibited items.

Customer Assistance: The PSE provides information about flight schedules, delays, cancellations, and assists passengers with special needs or requests.

Problem Resolution: They address passenger inquiries and resolve any issues or concerns that may arise during the travel process.

Compliance: Ensuring compliance with all airline and airport regulations is crucial. This includes conducting security checks as required.

Coordination: The PSE coordinates with other airport staff and airline personnel to ensure smooth operations throughout the passengers journey.

Emergency Procedures: In case of emergencies, they assist with emergency procedures and evacuations if necessary.

Skills Required

Communication Skills: Excellent verbal and written communication skills are essential for interacting effectively with passengers and colleagues.

Customer Service Orientation: A strong focus on customer service is critical to meet passenger needs efficiently.

Problem-Solving Abilities: The ability to think quickly and resolve issues under pressure is vital in this role.

Attention to Detail: Precision in handling documentation and following procedures ensures compliance with regulations.

Technical Proficiency: Familiarity with computer systems used for ticketing, reservations, and baggage handling is necessary.

• Experience0 - 1 Years
• No. of Openings62
• EducationHigher Secondary
• RolePassenger Service Executive
• Industry TypeHotel / Restaurant / Hospitality
• Gender[ Male / Female ]
• Job CountryIndia
• Type of JobFull Time
• Work Location TypeWork from Office