Walk-in Partner Success Manager

Werize

Role Description

Responsible for collecting KYC documents from Partners/Customers and updating loan account status records.

Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat.

Responsible for verification of the documents received form the Partners/Customers.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Take accountability to learn and understand about the company products inside and out.

Keeping records of customer interactions, transactions, comments, and complaints.

Requirements:

Effective communication, Interpersonal skills and confident speaking skills.

Must be able to effectively communicate and deal with partners/customers.

Comfortable with multitask, prioritization and time management.

Comfortable working with targets.

Adhering to regulatory requirements.

Qualifications/Eligibility:

Experience working with telephonic document collection team with minimum of one year in financial services or loan operations

Knowing Multiple languages will be a added advantage Hindi, English, Telugu, Tamil, Kannada, etc

Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Diploma

• Role

  Partner Success Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  No. 251, Ground, First Floor, 17th Cross, 5th Main, 6th Sector