Walk-in Partner Success Manager

Werize

Role Description

• Responsible for collecting KYC documents from Partners/Customers and updating loan account status records.

• Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat.

• Responsible for verification of the documents received form the Partners/Customers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Take accountability to learn and understand about the company products inside and out.

• Keeping records of customer interactions, transactions, comments, and complaints.

Requirements:

• Effective communication, Interpersonal skills and confident speaking skills.

• Must be able to effectively communicate and deal with partners/customers.

• Comfortable with multitask, prioritization and time management.

• Comfortable working with targets.

• Adhering to regulatory requirements.

Qualifications/Eligibility:

• Experience working with telephonic document collection team with minimum of one year in financial services or loan operations

• Knowing Multiple languages will be a added advantage – Hindi, English, Telugu, Tamil, Kannada, etc

• Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Diploma

• Role

  Partner Success Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  No. 251, Ground, First Floor, 17th Cross, 5th Main, 6th Sector