Operations Manager

  • icon job experience 3 - 5 Years
  • icon job opening 1 Openings
  • icon salary 4.8-5.5 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Operations Manager BPO Sale Process Telesales Telemarketing Work From Home

Job Description

Dear Candidate,

Greetings from Callarity,

We are hiring Operations Manager for our BPO company!

Permanent Work From Home

Salary - 40,000-45,000 per Month

Responsibilities:

1. Handle the Domestic BPO Sale process. (Preferably with sales background)

2. Do regular (Daily / Weekly / Monthly) performance evaluation with the team members

3. Set clear team goals and KPIs

4. Oversee day-to-day teams operation and performance and ensure it is achieved on a regular basis

5. Supervise and motivate staff to perform their best

6. Coach and support new and existing Team Leaders/ Associates

7. Communicate with clients and evaluate their needs

8. Person should have sound knowledge of excel and formulas

9. Give timely and real time feedback with a view towards improving Operational and individual efficiency.

10. Ability to perform multi tasks and adjust quickly in short time frames.

11. Candidate should have clear concept of controlling Attrition/Shrinkage

Desired Candidate:

1. Graduate/PG with 6+ years of overall experience with at least 2-3 years in operations in a BPO

2. Candidate must be comfortable to work in flexible hours.

3. Must possess strong communication, interpersonal, Sales experience and influencing skills.

4. Excellent skills in excel is a MUST, should be comfortable with reports, dashboards and share insights from data to improve the process.

5. You have a great analytical mind and attention to detail, reporting and sharing insights should be one of you strong forte.

6. Should have handled a team of 4-5 TLs.
  • Experience

    3 - 5 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Operations Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

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