Dear Candidate,
Greetings from Callarity,
We are hiring Operations Manager for our BPO company!
Permanent Work From Home
Salary - 40,000-45,000 per Month
Responsibilities:
1. Handle the Domestic BPO Sale process. (Preferably with sales background)
2. Do regular (Daily / Weekly / Monthly) performance evaluation with the team members
3. Set clear team goals and KPIs
4. Oversee day-to-day teams operation and performance and ensure it is achieved on a regular basis
5. Supervise and motivate staff to perform their best
6. Coach and support new and existing Team Leaders/ Associates
7. Communicate with clients and evaluate their needs
8. Person should have sound knowledge of excel and formulas
9. Give timely and real time feedback with a view towards improving Operational and individual efficiency.
10. Ability to perform multi tasks and adjust quickly in short time frames.
11. Candidate should have clear concept of controlling Attrition/Shrinkage
Desired Candidate:
1. Graduate/PG with 6+ years of overall experience with at least 2-3 years in operations in a BPO
2. Candidate must be comfortable to work in flexible hours.
3. Must possess strong communication, interpersonal, Sales experience and influencing skills.
4. Excellent skills in excel is a MUST, should be comfortable with reports, dashboards and share insights from data to improve the process.
5. You have a great analytical mind and attention to detail, reporting and sharing insights should be one of you strong forte.
6. Should have handled a team of 4-5 TLs.
3 - 5 Years
1 Openings
4.8-5.5 Lac/Yr
Face-to-Face interview
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