Operations Manager / Floor Manager

Skyhigh Enterprises

Call Centre Operations Manager's Job Responsibilities are as follows:

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.

Establish a high standard for productivity, quality, and customer service as well as define user guidelines.

Develop company systems for customer interaction and voice response and control the implementation process.

Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.

Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.

Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.

Summarize, collect, and analyze call center trends and data for regular performance reports.

Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.

Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects.

• Experience

  2 - 6 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Floor Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office