Operations Executive (Full Time)

ACUITY Groups

Job description:

Analyse manpower utility and suggest how manpower can be maximised so that pest control operation is kept fully occupied

Ensure that any equipment that is not working is immediately need to inform Admin to repair

Offer suggestions on how Operations efficiency can be improved and costs reduced

Manage multiple teams of PCOs and Operations Staff

Train and oversee work done by any junior Operations Coordinators / Executives

Allocate work and responsibility for individual Operations Coordinators / Executives depending on Clients (., MC, GP, Soil) and Regions

Dealing and attending with any complaints that clients have appropriately and follow up on any necessary action

Train both field staff and office staff on Pest Control Knowledge regularly via classes and workshops

Checking the draft report prepare by Ops coordinator/Executive that need to be given to clients (., Rodent Reports, Housekeeping reports, Structural defects Reports)

Arrange the regular auditing of all major clients. Coordinate with QA for preparation reports and send to clients

Conducting installation of new large/important clients (., factories, large buildings, special cases etc.)

Auditing technician teams skills, service procedure Coordinate with QA

Deal with any complaints that clients have appropriately and follow up on any necessary action

Maintain client data (., changes in frequencies, pests, address, contact details etc)

Keep track of PCOs behaviour (., number of complaints received etc)

Reply to any client questions promptly (., 24 hours)

Ensure that resources (manpower, vehicles, equipment etc. are deployed in the most optimal manner)

Manage major clients appropriately

Attend to any complaints or site inspections or site overseeing with PCOs (where appropriate)

Attend monthly clients meeting

Clients orientation to Major clients

Monitor daily operations activities, scheduling & manpower

Travelling around the pla

• Experience2 - 3 Years
• No. of Openings2
• EducationDiploma, Professional Degree, B.A, B.Sc
• RoleOperations Executive
• Industry TypeManufacturing / Production / Quality
• GenderMale
• Job CountryIndia
• Job TypeWork from Office
• Face interview location2nd Floor, KVO-08, No-28/2, near Sun Jupiter School, JP Nagar 6th Phase, Yelachenahalli, Kumaraswamy