Operations Coordinator

Saffron Consultants

OVERVIEW OF ROLE

A Team Assistant works collaboratively with the assigned Indian based Production Team/Teams and an

Australian based Client Service Coordinator to attend to all necessary client service and administrative

requirements relating to the portfolio of clients those teams are responsible for.

A Team Assistant must have excellent verbal and written English communication skills as a large component of

the role relates to dealing with the administrative component of all client workflows.

A Team Assistant must have exceptional organisational skills as they are required to balance and manage

multiple important Administrative tasks at one time.

A Team Assistant provides a single point of contact for all client administrative matters relating to a portfolio of

clients linked to one of our operating locations.

In performing their role a Team Assistant must always be strive to deliver excellent team and client service.

While operating as part of a team, a Team Assistant takes direction of operating procedures from the Director –

Admin & Finance and Director – Operations to ensure all Team Assistants operate in a consistent manner.

KEY RESPONSIBILITIES

TEAM

Provide team support and client administrative assistance to the assigned Indian Production Team/Teams and an

Australian Operating Location/Locations working collaboratively with the Australian based Client Service

Coordinator. Tasks include but are not limited to:

• Maintaining client database including additions, deletions and changes as needed,

• Dealing with all client correspondence, including responding as required,

• Monitoring workflow and workflow system,

• Monitoring performance to agreed weekly workflow outcomes,

• Scheduling annual work to meet client needs and achieve efficient resource management,

• Preparing checklist of information,

• Reviewing and checking client documents,

• Preparing the first draft of a job budget,

• Preparation of Engagement Letters and Final Packs for clients,

• Experience

  5 - 10 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Operations Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home