Urgent Hiring Operational Manager For Guwahati

Lakshmi North East Solutions (LNES)

1. Develop and implement operational strategies to ensure efficient service delivery, cost control, and continuous improvement in alignment with company goals.

2. Set operational objectives and key performance indicators (KPIs) for various departments (., customer service, claims, processing, compliance) to ensure performance standards are met.

3. Review and optimize operational processes to improve efficiency, reduce costs, and enhance customer satisfaction, particularly for financial products and services.

4. Implement process improvements based on industry best practices, data analysis, and technology to enhance the operational workflow and minimize delays.

5. Lead and manage a team of operational staff, ensuring they have the necessary training, resources, and motivation to meet departmental and company objectives.

6. Foster a positive work culture, encouraging collaboration, high performance, and a focus on delivering exceptional financial services to clients.

7. Oversee daily operational activities related to financial services, including loan processing, insurance claims, wealth management services, or investment administration.

8. Identify and mitigate operational risks in the company��s financial services operations by ensuring that appropriate internal controls, risk management processes, and policies are in place.

9. Prepare and manage operational budgets, ensuring that resources are allocated efficiently and financial targets are met.

10. Track operational KPIs and performance metrics, regularly reporting on progress towards goals and areas requiring improvement.

11. Ensure a high level of customer satisfaction by monitoring service delivery, handling customer feedback, and ensuring that issues are resolved promptly and effectively.

12. Ensure the smooth functioning of operational systems and technologies, including CRM, transaction management systems, and customer portals used in delivering financial services.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.Com, M.A, M.C.A, M.Com

• Role

  Operational Manager

• Industry Type

  Accounting / Finance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s