Team Leader Operations

ANZA Business Services Pvt Ltd

• Experience of working under tight deadlines in a fast-paced environment.

• Strong communication, situational awareness, and organizational agility skills.

• Must be self-directed and foster initiative in others.

• Must be able to translate larger business goals into actionable items for their team.

• Demonstrable experience with training and developing team members using an inspirational and motivational approach that aligns with ANZA’s unique organizational culture.

• A solid working knowledge & understanding of all Microsoft Office applications, Power BI & Automation tools.

• Manage, drive, and implement department initiatives around planning, documentation, procedures and Continuous Improvement, and ensure compliance with policies, procedures and work instructions.

• Promote the company’s culture and values through leadership-by-example, group interaction, and frequent one-on-one coaching with associates at every level.

• Think critically about automation/machine learning regarding quality and customer experience. Deliver efficiencies and quality outcomes.

• Successful experience in implementing continuous improvement methodologies will be an added advantage (Lean / Six Sigma).

• Client-focused, with exceptional communication skills.

• Direct experience in creating business change using enabling technologies.

• Drive standardization across multiple processes and methods to ensure consistency in experiences and key performance indicator (KPI) delivery.

• Engagement with client at Business Head/Vertical Heads for sustainability and growth.

• Mining of the account in co-ordination with the Department Head and ensuring the account grows.

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  Diploma, Any Bachelor Degree

• Role

  Operation Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office