Operation Manager

Job Rabbits

1 - 3 Years
1 Openings
4.8-5.0 Lac/Yr
Porvorim Goa
Face-to-Face interview

Key Skills

Banking Operations Process Transition Process Excellence Service Delivery Excellent Verbal Communication Skills Good At Customer Service Walk In

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Job Description

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.

Establish a high standard for productivity, quality, and customer service as well as define user guidelines.

Develop company systems for customer interaction and voice response and control the implementation process.

Manage and improve center performance through performance monitoring, problem resolution, system audits, and

quality assurance measures.

Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job

expectations.

Prepare annual budget after estimating necessities, correcting overspending, analysing cost variance, and scheduling

expenses.

Summarise, collect, and analyse call center trends and data for regular performance reports.

Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.

Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and

active participation in team projects.

Call Centre Operations Manager Qualifications

Bachelors Degree

2 years of managerial experience

Customer service experience preferred

Motivated self-starter

Excellent verbal communication skills

2 years of call center experience required

What you will Get

. Attractive Salary for your dedication.

. Great place to work.

. Good support to kick start your carrier with consistent growth.

. Weekly off's

. Proper paid training.

. Process knowledge.

. Leaves as per leave policy of the company.

Experience1 - 3 Years
No. of Openings1
EducationAny Bachelor Degree
RoleOperation Manager
Industry TypeManufacturing / Production / Quality
Gender[ Male / Female ]
Job CountryIndia
Job TypeWork from Office

About Job Rabbits

The main employment agency we represent, Job Rabbits, is based in Ludhiana, Punjab, and offers each individual the greatest prospects. We produce actual talent and place it in the jobs and businesses that are most suited for it. We assist you in your quest to land the job of your dreams. We take pride in being a company that is committed to assisting individuals in advancing their careers and assisting organisations in achieving success through the hiring of exceptional talent. We distinguish ourselves from other consultants in India by focusing on providing the best to candidates and helping them find incredible environments to work in. Our group of experts are committed to serving our esteemed clients and candidates and assisting them in meeting one another's needs and objectives, both short- and long-term. We put the needs of the client first rather than placing them at the bottom of a list and place on how the customer's goal may be realised via the help of others and digital push