Operation Manager

Job Rabbits

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.

Establish a high standard for productivity, quality, and customer service as well as define user guidelines.

Develop company systems for customer interaction and voice response and control the implementation process.

Manage and improve center performance through performance monitoring, problem resolution, system audits, and

quality assurance measures.

Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job

expectations.

Prepare annual budget after estimating necessities, correcting overspending, analysing cost variance, and scheduling

expenses.

Summarise, collect, and analyse call center trends and data for regular performance reports.

Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.

Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and

active participation in team projects.

Call Centre Operations Manager Qualifications

Bachelors Degree

2 years of managerial experience

Customer service experience preferred

Motivated self-starter

Excellent verbal communication skills

2 years of call center experience required

What you will Get

. Attractive Salary for your dedication.

. Great place to work.

. Good support to kick start your carrier with consistent growth.

. Weekly off's

. Proper paid training.

. Process knowledge.

. Leaves as per leave policy of the company.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Operation Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office