Operation Manager

Zesys Consultancy Services

Job Title- Operations Manager

Location-Delhi

Minimum Qualification- Bachelor’s Degree in Operations management or related field.

Experience- Minimum 3 Years

No. of openings- 2

Job Type- Full Time

Salary-Up to 30k per month

Operations Manager Responsibilities:-

• Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

• Establish a high standard for productivity, quality, customer service as well as define user guidelines.

• Develop company systems for customer interaction and voice response and control the implementation process.

• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

• Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.

• Summarize, collect and analyze call center trends and data for regular performance reports.

• Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.

• Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

Operations Manager Qualifications:-

• Bachelor’s Degree

• Customer service experience preferred

• Motivated self-starter

• Experience

  3 - 5 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Operation Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office