Operation Manager

Zesys Consultancy Services

Job Title- Operations Manager

Location-Delhi

Minimum Qualification- Bachelors Degree in Operations management or related field.

Experience- Minimum 3 Years

No. of openings- 2

Job Type- Full Time

Salary-Up to 30k per month

Operations Manager Responsibilities:-

Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

Establish a high standard for productivity, quality, customer service as well as define user guidelines.

Develop company systems for customer interaction and voice response and control the implementation process.

Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.

Summarize, collect and analyze call center trends and data for regular performance reports.

Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.

Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

Operations Manager Qualifications:-

Bachelors Degree

Customer service experience preferred

Motivated self-starter

• Experience

  3 - 5 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Operation Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office