Operation Manager

  • icon job experience 2 - 4 Years
  • icon job opening 1 Openings
  • icon salary 3.0-5.0 Lac/Yr
  • icon job location Navi Mumbai
  • Face-to-Face interview Face-to-Face interview

Job Description

Roles & Responsibilities:

Lead the Upselling team, inspiring, equipping, and supporting them to achieve the

companys lead convention, upgrade and upsell targets.

Implementation and delivery of upsell program and other customer-related technology in-

store, working closely with Ops lead in order to meet the required Customer retention and

PAR KPIs.

Conduct effective resource planning to maximize the productivity of resources . both

people and technology.

Structure Upselling campaigns by organizing leads, products, and staffing to maximize

conversion rates, revenue and margin.

Design and continually improve sales pitches, closing techniques, and objection-handling.

Own the Upselling budget, staffing and processes to maximize performance in a cost-

effective way.

Ensure proper policies, process and quality controls are in place and adhered too.

Ensure the team maintains high quality standards, providing complete and accurate

information, following correct processes, and adhering to consumer protection principles in

every sale.

Responsible for workforce management . collaborate with the HR department in hiring

top quality talent and ensuring that the teams are motivated and engaged.

Development of team through coaching, mentoring, and launching learning and

development initiatives.

Uphold data governance standards and ensure data is captured consistently and

appropriately across different touch points and channels.

Responsible for designing, tracking and reporting of call-centre analytical based statistics (.

sales rates, costs, and customer service metrics) daily, weekly and monthly.

Collaborate with different cross functional teams in order to achieve business objectives.

Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates

per process requirements.

Conduct constant 1:1 meetings with associates to provide feedback and motivation.

KPI

Cost Optimization

Achieve Lead Convention Targets
  • Experience

    2 - 4 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Operation Manager

  • Industry Type

    Manufacturing / Production / Quality

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Hellowork Technologies Private Limited

Hiresafe is counted amongst the most significant names in the placement sector of Bangalore. We are actively engaged in providing world-class domestic placement services, corporate training services, career consultancy services, bodyguard services, and HR consultancy services. In addition to this, we also provide high-class overseas placement services and visa consultancy services. Working for us is a skilled group of meticulous and dexterous professionals, who are working in this domain for many years. These professionals have worked in this field with utmost dedication and professionalism. Many students and companies in Bangalore have taken advantage of our placement services as well. All you need to do is just dial our numbers now to connect with us and avail our services at the most reasonable charges.
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