Operation Manager

Hellowork Technologies Private Limited

Roles & Responsibilities:

 Lead the Upselling team, inspiring, equipping, and supporting them to achieve the

company’s lead convention, upgrade and upsell targets.

 Implementation and delivery of upsell program and other customer-related technology in-

store, working closely with Ops lead in order to meet the required Customer retention and

PAR KPIs.

 Conduct effective resource planning to maximize the productivity of resources . both

people and technology.

 Structure Upselling campaigns by organizing leads, products, and staffing to maximize

conversion rates, revenue and margin.

 Design and continually improve sales pitches, closing techniques, and objection-handling.

 Own the Upselling budget, staffing and processes to maximize performance in a cost-

effective way.

 Ensure proper policies, process and quality controls are in place and adhered too.

 Ensure the team maintains high quality standards, providing complete and accurate

information, following correct processes, and adhering to consumer protection principles in

every sale.

 Responsible for workforce management . collaborate with the HR department in hiring

top quality talent and ensuring that the teams are motivated and engaged.

 Development of team through coaching, mentoring, and launching learning and

development initiatives.

 Uphold data governance standards and ensure data is captured consistently and

appropriately across different touch points and channels.

 Responsible for designing, tracking and reporting of call-centre analytical based statistics (.

sales rates, costs, and customer service metrics) daily, weekly and monthly.

 Collaborate with different cross functional teams in order to achieve business objectives.

 Conduct daily team meetings, pre and/or post shift and train, coach, and mentor associates

per process requirements.

 Conduct constant 1:1 meetings with associates to provide feedback and motivation.

KPI

 Cost Optimization

 Achieve Lead Convention Targets

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Operation Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office