Reporting to the VP of Ops, a Director of Operations at Invisible ensures that clients under his or her charge receive world-class service: high-quality results delivered quickly, within budget, customized to the client’s needs. To achieve this, the Director manages a team of Operations Managers who in turn manage a large international team of agents (global freelance workers) who produce these complex and highly technical deliverables. In addition to managing their team, Directors work with other Invisible senior leaders to identify company goals, create and map out new processes, measure quality, measure impact, and move Invisible forward.
o Technical Operations Management: Managing a team of 2-3 Operations Managers as they perform high quality work efficiently, on time, and within budget.
o Client Management: Partnering with 20 - 30 high-growth businesses at both the strategic and tactical level. Working with them to define their needs, map their processes, and ensure the target hits the mark.
o Product Ownership: Each operations teams pairs with an Invisible Product Manager to develop the platform to better achieve client goals. An ability to “speak Product” and think in systems is essential to individual and company success.