Operation Executive

mPokket

Greetings from mPokket.

WE ARE HIRING

mPokket is a mobile-app based lending platform that provides instant and paperless loans. We currently provide micro loans to college students in India. Our technology architecture and processes allow us to seamlessly onboard users, assess risk, disburse and collect funds without any physical interface with our customers.

We are looking for enthusiastic, self-motivated young individuals with good communication skills(Hindi or English) to join our team as Operation Executives. OEs are required to manage our users by answering product and service related questions to ensure excellent service standards and maintain high user satisfaction. OEs will be the voice of mPokket interacting with our users, to solve product and service issues. Based on the skills, the selected candidate will be placed with our internal processes. Using our technology interface Operation Executives will be responsible to onboard users, assess risk, disburse and collect funds.

Desired Candidate Profile :

· Education Required - 12th pass or Graduate

· Candidates pursuing full-time courses are not eligible

· 0-3 years of prior work-experience in the field or in a related area

· Should be 'Fluent' in English and/or Hindi.

· Office Timing: 9 AM to 9 PM

· Flexible / Comfortable to work-in 'Rotational Shifts' (9-hour 'shift' pattern)

· Prior work-experience in a BPO / Contact Center (Voice Process - Outbound and Inbound 'preferred')

· Freshers are Welcome with good communication skill in English & Hindi with Basic knowledge Microsoft Office

· Job Location: Saltlake Sec-V, Kolkata (near RDB Cinemas)

· Selected candidates should stay/relocate (preferably) within 30 Kms. from the office (Salt Lake, Sec. V)

CTC : Salary + PF + ESIC + Incentives ( As per performance)

• Experience0 - 2 Years
• No. of Openings100
• EducationHigher Secondary
• RoleOperation Executive
• Industry TypeManufacturing / Production / Quality
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office