Operation Executive

Apollo Clinic

• Will be second line to Centre Manager

• Work together with nurse managers and doctors to manage the daily operations of the assigned service area to ensure its smooth running daily.

• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilisation.

• Track, monitor and make recommendations for the utilisation of departmental budget to achieve optimisation of allocated resources.

• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.

• Manage a team of support staff (Customer Care Executives, Staff Nurses, Lab Tech., and others as necessary) to deliver timely, appropriate and excellent services to our customers.

• Work closely with relevant colleagues to participate actively in relevant Rapid Improvement Events (RIEs), IT implementations and initiatives.

• Constantly reviews within assigned areas, systems and process initiatives to achieve safer, better and faster care for the customers.

• Manage customer complaints and follow up with service recovery if necessary.

• Coordinating with corporate and TPA with regard to payments of medical service bills.

• Generating and Dispatching medical reports to the clients

• Maintaining bills related to basic amenities

• Handles and manages all customer relation activities

• Taking feedback of the customer through CMS portal, coordination for the pickup of reports.

• Handling over flow of customer from Billing Desk.

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Operation Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office