Operation Asst. Manager

Estabizz Fintech Private Limited

Job Description:-

• Client, Customer & People Management

• Effective performance planning for self and team

• Monitor employee activities and provide guidance where needed

• Encourage a positive work environment and culture for all employees.

• Prepare and send report to the Director of Operation.

• Arrange training session for all team member once in a month

• Schedule weekly meeting with leaders regarding their work and monthly task and report to Directors

• To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards

• Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations

• Handle escalations for the team

• Building and maintaining effective internal and external relationships with clients, government officers & Bank

• Team's Career Planning/manage team performance & expectation

• Ensures service, SLAs and KPIs are continually reviewed and expectations are met with optimum levels of quality & service delivery

• Work as a Single point of contact for ops department

• Quality and Process improvement Initiatives

• Identifying and instilling best practice, processes and systems and drive continuous improvement environment

• Planning, execution and monitoring of projects and standard systems

Required Key Skills:-

1. Business degree or related professional qualification

2. Excellent communication and negotiation skills

3. experience in all aspects of planning and implementing sales strategy

4. technical sales skills

5. owledge of market research

6. experience in managing and directing a sales team

7. problem analysis and problem-solving

8. decision-making & meeting sales goals

9. Minimum 4-5 Years of experience in Sales & Marketing

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  M.Com

• Role

  Operation Manager

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office