Operations Analyst

Beyond Outsourcing

Identifies customer requirements by interviewing customers; analyzing operations; documenting results; preparing customer contracts. Provides a reference for customers by writing documentation; providing support and help. Maintain operations by researching and resolving problems; maintaining data integrity and security. Maintains quality service by establishing and enforcing organization standards. Prepares reports by collecting, analyzing, and summarizing information. Contributes to team effort by accomplishing related results as needed. Develop delivery routes and maintain contact with drivers throughout the day. Collaborate with management to modify daily routes to accommodate the needs of customers Acts as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road. Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes. Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries. Organize and prioritize office tasks to fulfill all administrative requirements. Ensure effective telephone and email communications both internally and externally to maintain a professional image. Coordinate meetings with the US team.

Job Type: Full-time

Should be able to work the shift. 7:30pm to 5 am Monday to Friday.

Should have reliable transportation.

Salary: 25, to 30, /month

• Experience

  1 - 7 Years

• No. of Openings

  3

• Education

  B.A

• Role

  Operation Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office