Ombudsman officer(Reporting to RBI)

Tech Turmeric IT Services

Job Title: Ombudsman Officer

Location: Mumbai, India

Reports to: Reserve Bank of India (RBI) & CEO

Key Responsibilities:

- Serve as the primary point of contact for customer complaints and disputes, ensuring timely and effective resolution.

- Receive, investigate, and resolve complaints in a fair, impartial, and transparent manner, in compliance with RBI guidelines and regulations.

- Act as an independent mediator to facilitate communication and resolution between parties.

- Conduct thorough and objective investigations into complaints, gathering relevant information and evidence.

- Document complaints, investigations, and resolutions in accordance with RBI requirements.

- Provide regular updates and reports to RBI on complaint resolution activities, including metrics, trends, and outcomes.

- Liaise with RBI and other regulatory authorities to address complaints and provide updates on resolution efforts.

- Promote awareness of the RBI ombudsman process and ensure accessibility to customers.

Qualifications:

- Bachelors degree in Law, Business, or a related field. A masters degree is preferred.

- 5+ years of experience in a customer service, dispute resolution, or ombudsman role, preferably in the financial services industry.

- Knowledge of RBI guidelines and regulations related to complaint handling and dispute resolution.

Desired Skills:

- Excellent communication and interpersonal skills.

- Impartiality, integrity, and objectivity in decision-making.

- Strong analytical and problem-solving abilities.

- Ability to work independently and maintain confidentiality.

- Empathy and patience in dealing with sensitive customer issues.

- Proficiency in using Microsoft Office Suite and complaint management software.

• Experience5 - 7 Years
• No. of Openings1
• EducationLLB, LLM
• RoleOmbudsman Officer
• Industry TypeBanking / Financial Services / Stock Broking
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office