1: 58 years of NOC Manager experience/Team Lead at NOC.
2: ITIL/ITSM or other industry-related certification is preferred.
4: Professional manner and customer service experience.
5: Understanding of Telecommunication networks and methodology required.
About the Role:
Supervision: Oversee the daily operations of the NOC team, ensuring all activities align with
company standards and objectives.
Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to date
with the latest technologies and best practices.
Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations.
Incident Response: Lead the response to network incidents, including outages, security
breaches, and performance issues, ensuring timely resolution.
Escalation Procedures: Develop and implement escalation procedures for incidents, ensuring
critical issues are promptly addressed.
KPIs, KRAs and SLAs: Define and track key performance indicators (KPIs) and service level
agreements (SLAs) and Team KRA metrics.
Reporting: Generate regular performance reports, highlighting trends, issues, and areas for
improvement.
Stakeholder Communication: Serve as the primary point of contact for network related issues,
communicating effectively with internal and external stakeholders.
Process Improvement: Continuously evaluate and improve NOC processes and procedures to
enhance efficiency and effectiveness.
Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality and
compliance which includes regular health checks on customer environment.
Vendor and Contract Management: Lead Customer Onboarding and contract Renewals.
Feedback Integration: Incorporate customer feedback into NOC processes to improve service
quality and responsiveness.
Service Improvement: Implement strategies to continuously improve the customer experience
regarding network services.
Knowledge Base: Develop and maintain a comprehensive
Working Days: 5 days
Experience
5 - 8 Years
No. of Openings
1
Education
B.A, B.C.A, B.B.A, B.Com, BDS, Bachelor of Hotel Management, B.E, B.Tech, MBBS, Any Bachelor Degree
Role
NOC Manager
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office