NOC Manager

  • icon job experience 5 - 8 Years
  • icon job opening 1 Openings
  • icon salary 12.0-15.0 Lac/Yr
  • icon job location Mumbai
  • icon job posting Posted 1 days ago
  • Telephonic interview Telephonic interview

Job Description

1: 58 years of NOC Manager experience/Team Lead at NOC.

2: ITIL/ITSM or other industry-related certification is preferred.

4: Professional manner and customer service experience.

5: Understanding of Telecommunication networks and methodology required.

About the Role:

Supervision: Oversee the daily operations of the NOC team, ensuring all activities align with

company standards and objectives.

Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to date

with the latest technologies and best practices.

Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations.

Incident Response: Lead the response to network incidents, including outages, security

breaches, and performance issues, ensuring timely resolution.

Escalation Procedures: Develop and implement escalation procedures for incidents, ensuring

critical issues are promptly addressed.

KPIs, KRAs and SLAs: Define and track key performance indicators (KPIs) and service level

agreements (SLAs) and Team KRA metrics.

Reporting: Generate regular performance reports, highlighting trends, issues, and areas for

improvement.

Stakeholder Communication: Serve as the primary point of contact for network related issues,

communicating effectively with internal and external stakeholders.

Process Improvement: Continuously evaluate and improve NOC processes and procedures to

enhance efficiency and effectiveness.

Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality and

compliance which includes regular health checks on customer environment.

Vendor and Contract Management: Lead Customer Onboarding and contract Renewals.

Feedback Integration: Incorporate customer feedback into NOC processes to improve service

quality and responsiveness.

Service Improvement: Implement strategies to continuously improve the customer experience

regarding network services.

Knowledge Base: Develop and maintain a comprehensive

Working Days: 5 days
  • Experience

    5 - 8 Years

  • No. of Openings

    1

  • Education

    B.A, B.C.A, B.B.A, B.Com, BDS, Bachelor of Hotel Management, B.E, B.Tech, MBBS, Any Bachelor Degree

  • Role

    NOC Manager

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Job Jerky

Welcome to JOB JERKY, a premier destination for exceptional talent and strategic workforce solutions. We are dedicated to connecting top-tier professionals with leading organizations, facilitating successful collaborations that drive growth and success.

At JOB JERKY, we understand the critical role those talented individuals play in shaping the success of businesses. With a deep understanding of various industries and a vast network of qualified candidates, we are committed to providing customized staffing solutions tailored to meet your unique requirements.
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