Job Description:
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1 Job Details
Function: MS Automated Operations
Position: Consultant
Job Stage: 2
Location: Noida
Interfaces: L1 Fault Management, 2nd Level Operations, Field Operations & Maintenance, Incident Management.
Reporting Manager: CA Manager
24X7 Shift Working: Yes
2 Role Definition
Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
3 Key Responsibilities
Service Alarm Monitoring
Alarm Management for the assigned Network Services
Ticket Management
Monitoring all events in Customer's managed infrastructure in order to secure that services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions
Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Work Order Handling
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the CA Manager
End to end responsible for the incident ticket lifecycle.
Adherence to the organizational guidelines & departmental processes & procedures
Branch: ECE/CS
Location: Noida.
Shifts: Weekly/Monthly Rotational shifts,24*7(Morning, Evening and Night)
Home Town : North & North East India but other than NCR.
Willing to relocate Work Location: Sector 62, Noida.
Language skills: Proficiency in written / Spoken English.
Job Resp : Network Alarm Moni