Technical Service Engineer - ISP Background Preferred

Proactive Search Systems

1 - 7 Years
4 Openings
2.5-3.0 Lac/Yr
Gurgaon
Face-to-Face interview

Key Skills

Networking ISP Troubleshooting Abilities

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Job Description

Field Operations- Carry out field operations (within Gurgaon) in coordination with support team and Technical Supervisor.

Commissioning - Commission/Configure CPE devices (Modem, Routers, Switches etc.) for Internet access at client end.

Troubleshooting – visiting Clients premises as per complaint ticket and Diagnose/Troubleshoot the issue related to internet access/Connectivity and provide solution to it.

Establish Connectivity – establishing connectivity between CPE and end-user devices (CPU, Laptops, Tablets, Smart/IP TV etc.)

Reporting – to maintain reports of complaint visit, Support visit, Installation visit keeping log of it and regularly sending the reports to the management.

Monitoring/Analyzing – Monitoring network performance and analyzing complaint/Issue trends if a certain type of complaint/Issue is arising regularly and reporting it to senior Engineers.

Skills and Qualifications

Communication skills – should be strong communicators who are able to talk with customers and explain complex issues to people with no technical knowledge.

Critical thinking – must use logic to solve issues and develop more efficient systems.

Diagnostic abilities – diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential.

Analytical thinking – the ability to analyze systems and manage technical tasks is important in this job.

Problem-solving skills – good problem-solving and troubleshooting abilities are useful in this role

Experience
1 - 7 Years
No. of Openings
4
Education
Higher Secondary
Role
Networking Engineer
Industry Type
Telecom / ISP
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Proactive Search Systems

Proactive Search Systems, an organization which has been providing effective executive search solutions for middle and top management recruitment since 2010. Our search expertise spans a broad range of industries including Consumer, Manufacturing, Engineering, Healthcare and Pharmaceuticals, Media, Biotechnology, IT, Financial Services, Retail, Real Estate & Insurance to name a few. rnrnProactive was founded with the objective of identifying outstanding professionals for specific business requirements whose vision, energy, enthusiasm and skills set them apart. Since our inception in 2008, we have achieved a growing reputation for success in difficult or sensitive searches. Proactive follows a methodical process in its Executive Search Practice. Based on the given brief, we conduct a search for top notch candidates from its rich database, pre-screen the candidate, set up interviews at Proactive office or at the clients premises and continue the process till the client organization