Technical Service Engineer - ISP Background Preferred

Proactive Search Systems

Field Operations- Carry out field operations (within Gurgaon) in coordination with support team and Technical Supervisor.

Commissioning - Commission/Configure CPE devices (Modem, Routers, Switches etc.) for Internet access at client end.

Troubleshooting – visiting Clients premises as per complaint ticket and Diagnose/Troubleshoot the issue related to internet access/Connectivity and provide solution to it.

Establish Connectivity – establishing connectivity between CPE and end-user devices (CPU, Laptops, Tablets, Smart/IP TV etc.)

Reporting – to maintain reports of complaint visit, Support visit, Installation visit keeping log of it and regularly sending the reports to the management.

Monitoring/Analyzing – Monitoring network performance and analyzing complaint/Issue trends if a certain type of complaint/Issue is arising regularly and reporting it to senior Engineers.

Skills and Qualifications

Communication skills – should be strong communicators who are able to talk with customers and explain complex issues to people with no technical knowledge.

Critical thinking – must use logic to solve issues and develop more efficient systems.

Diagnostic abilities – diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential.

Analytical thinking – the ability to analyze systems and manage technical tasks is important in this job.

Problem-solving skills – good problem-solving and troubleshooting abilities are useful in this role

• Experience

  1 - 7 Years

• No. of Openings

  4

• Education

  Higher Secondary

• Role

  Networking Engineer

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office