Senior Support Engineer

Micrologic Networks Pvt Ltd

Responsibilities

• • Maintain the client’s security and networking devices and upgrade when necessary

• • Providing support for other engineers on PA equipment/software

• • Cross train in-house to share knowledge and share workload

• • Provide pre-sales support on client projects. This includes documentation designed andinstallation rollouts

• • Responsible for LAN installation including switches and routers. (Cisco and HP)

• • Provide support to project managers on security/network deployments

• • Suggest and detail design changes as and when needed

• • Documentation for the customers installations and provide continue service advice

• • Pro-actively review and maintain client infrastructure

• • Responding to emergency situations and performing effective troubleshooting during production outages

• • Working remotely or onsite as per business requirements

1. Person Specification

Essential

 • Knowledge and experience installing and supporting Palo Alto Security Appliances (minimum three years)

 • Experience of installing Cisco and HP networking equipment.

 • Palo Alto Networks Certified Network Security Engineer preferred.

 • CCNP certified (or higher)

 • Data knowledge

o Knowledge of protocols BGP, OSPF, EIGRP, SPT, TRUNKS, VLANs, Port-Channel,

Static routing

o Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic

Shaping / QoS

o Palo Alto Command line o Cisco command line

 • Must have a good networking background and understanding

 • A high level of Palo Alto expertise in design, configuration, migrations, tuning and customisation of features

 • Thorough knowledge of Panorama, WildFire, Global Protect, and other Palo Alto features including and not limited to SSL decryption

 • Familiarity with Data Centre environment and hosted deployments/cloud

 • Experience of supporting clients remotely and face to face, along with experience of working with SIP providers

 • Experience with Wireshark or other protocol analy

• Experience

  3 - 6 Years

• No. of Openings

  2

• Education

  B.E

• Role

  Network Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office