Network Security Engineer:
• L2 Support Engineer with a minimum of 2 years of experience in web proxy/secure web gateway and remote Access VPN support.
• Strong knowledge of web proxy and secure web gateway tool - Netskope and Proxy / Remote access tool - Cisco Remote Access (AnyConnect with ASA/Firepower backend)
• Troubleshoot and resolve issues related to web proxy and secure web gateway solutions like unable to access a site, delay in response through proxy if any etc.
• Troubleshoot and resolve issues related to VPN connectivity, authentication, and authorization
• Strong understanding of VPN technology and protocols such as IPSec, SSL, and PPTP
• Experience with VPN concentrators, firewalls, and authentication servers
• Experience in Create/modify proxy rules, Installing proxy rules, Configure whitelisting/blacklisting, Daily health checks and event logs analysis
• Work with cross-functional teams to identify and resolve issues
• Document technical issues and solutions in the knowledge base
• Excellent problem-solving and troubleshooting skills
• Strong communication skills, both written and verbal
• Ability to work independently and in a team environment