Network Monitoring Engineer / Proactive Network Monitoring Specialist

  • icon job experience 3 - 5 Years
  • icon job opening 3 Openings
  • icon salary 4.0-6.5 Lac/Yr
  • icon job location Gurgaon
  • Face-to-Face interview Face-to-Face interview
Key Skills

Network Monitoring

Job Description

Duties include ensuring that software and devices deployed in the field are continuously monitored and proactively maintained, and that outages are responded to and reported in a timely manner. This goal will be achieved by using a combination of tools and systems to keep accurate track of the real time status of all network equipment deployed in the field. Upon identification of a Network issue, the Proactive Monitoring Analyst will create a trouble case and perform initial triage and troubleshooting, escalating if required to a NOC agent. As part of the escalation, they will follow established guidelines to notify the appropriate parties of the existence of an issue requiring their attention.

This position requires shift work to provide 24/7/365 coverage.

Responsibilities

Ensure customer satisfaction through follow up on hot issues in a time sensitive manner

Demonstrated ability to analyze and interpret documented network configurations and designs to accurately visualize effect and impact of outages, as well as solutions

Communicate to management and staff of significant outages and/or client escalations

Maintaining current knowledge of industry and technological advances and developments and how they may impact GuestTeks services and products

Use technical knowledge and organizational skills to analyze and investigate patterns, cases and potential problems

Open and maintain cases including; case progress, escalations and status using GuestTek ticketing system

Identify patterns of problems or solutions using investigative skills

Provide an excellent level of service to Guest-Tek staff and Clients

Ensure that follow-up is occurring for long standing issues

Perform troubleshooting (up to resolution where applicable) for all issues identified through proactive monitoring

Identify and escalate situations requiring urgent attention

Take ownership of identified issues from start or ensure proper escalation process is initiated
  • Experience

    3 - 5 Years

  • No. of Openings

    3

  • Education

    Professional Degree, Any Bachelor Degree, B.C.A, B.E

  • Role

    Network Monitoring Engineer / Proactive Network Monitoring S

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Guesttek India Pvt Ltd

GuestTek is a global leader in broadband technology and interactive solutions for the hospitality industry. Since 1997, we have partnered with hotels to maximize your propertys offeringsenhancing your brand, helping you generate more revenue and giving you total confidence youre delivering a world-class guest experience.

GuestTek has experienced significant worldwide growth with the 2014 acquisition of iBAHN & TelNet and the creation in 2015 of a subsidiary; Event Conference Services (ECS). We continue to seek opportunities that expand our capacity to serve more global clients and offer the best in hospitality technology. Our continuous commitment to our clients means we at GuestTek align ourselves with leading providers around the world of satellite and cable television to provide better offerings to your guests, helping them to feel just a little more at home.
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