Network Engineer

  • icon job experience 0 - 1 Years
  • icon job opening 30 Openings
  • icon salary Not Disclosed
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview

Job Description

1. Complete Field Work. (Broadband Installation & Fault Repair process)

2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)

Most Expected issues in network would be:

1. Service issue due to Fiber Cut/Copper Cut

2. Service issue due to improper Router Configuration

3. Crimping Issues

4. He should meet the daily targets given by the team leader.

5. Fiber splicing is involved

proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.

Roles & Responsibilities:

1. Assume overall responsibility for ensuring % Customer Uptime

2. Ensure that the switches in the network are maintained as per norms

3. Ensure support for timely connectivity for all the cross functional teams

4. Maintain the network database and submit the required report to the reporting manager on regular intervals

5. Attend customer complaints on field and give quality resolution within the TAT

6. Provide timely resolution of technical complaints through analysis/ trouble shooting

7. Monitor NMS through relevant application and take appropriate action based on the events

8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

9. 100% compliance on safety and cardinal rules

10. Responsible for process adherence

11. Provide structured feedback to management to provide permanent solutions to improve service level
  • Experience

    0 - 1 Years

  • No. of Openings

    30

  • Education

    Higher Secondary, Secondary School, Diploma

  • Role

    Network Engineer

  • Industry Type

    Telecom / ISP

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About ACT Fibernet

ACT Fibernet brings to you an incredible optic fiber broadband experience. Powered by revolutionary ACT SmartFiber technology, our broadband delivers unparalleled internet and WiFi connectivity round the clock.
Read More...
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