Education must be matched : B-Tech, BCA, MCA, BSC-IT BSC BA 2016 to 2022 with 60% through-out in academics with no active backlogs.
Designation : Analyst-Networking Domain
Network Management profile. Basic knowledge of Networking/IT
Technical Parameters:-
To provide world class service to all small business customers in a customer centric environment.
· Candidates should have Good Knowledge of troubleshooting, maintenance, configuration, backup, server admin, technical support.
· Handle issues regarding Cisco, Routers, Switches, LAN & WAN & MAN connection, and also deals with Installation, Configuration, Maintenance, and Troubleshooting.
· Job roles involve support of products on windows Server, UNIX, Mainframe, Share Point, and Active Directory.
· Good knowledge in Installation of hardware & Software.
· Work on Client Servers like Windows, Linux, UNIX
· Work on various Software-Applications
· Ability to troubleshoot common PC issues (Optional)
· Antivirus monitoring
· Assisting customers with inquiries while providing consultative support and recommendations.
· Successfully performs against department scorecard metrics including Quality Assurance, First Contact
· Resolution and Customer Satisfaction Rating.
Parameter for Communication (English)
· Candidates should be comfortable in speaking English.
· Fluent in English communication