POSITION SUMMARY
Strong hands-on engineer to assist with implementation and support of our network, wireless, and voice infrastructure. Responsible for successful project deployments, exceeding customer expectations, and providing ongoing support and maintenance.
POSITION PROFILE
Install, monitor and maintain Cisco LAN, WAN, and wireless infrastructure
Install, monitor and maintain cloud call center infrastructure
Install, monitor and maintain infrastructure monitoring
Install, monitor and maintain Microsoft windows server technology
Participate in corporate wide project teams for implementing IT-based initiatives
Contributes to completion of milestones associated with specific projects
Create and maintain proper hardware, software, and network documentation
Master new information technologies
Strong problem analysis and resolution and/or troubleshooting skills with complex technical problems
Able to develop technical solutions independently on a wide variety of difficult problems
Successfully prioritize, meet deadlines, and juggle many tasks independently with minimal supervision
May be required to perform other duties as assigned
REQUIRED CORE COMPETENCIES for PROFESSIONAL/TECHNICAL JOB FAMILY:
Global strategic thinking and implementation Continuous Improvement
Oral and written communication with impact Manage/contribute to multiple dynamic priorities
Professional expertise Actively seek and share information
Interpersonal/collaborative skills Initiative
REQUIRED EXPERIENCE/EDUCATION
Degree minimum: Bachelors Degree in computer science or related field
Specific concentration: Enterprise environment using Cisco networking technologies.
Experience level: 2 - 4 years related experience in Information Systems
PREFERRED EXPERIENCE/EDUCATION
Experience with Watchguard Firewalls
SPECIALIZED TRAINING OR SKILLS REQUIRED:
This position requires the ability to manage the flow of data, perform analysis, generate