POSITION SUMMARY
Strong hands-on engineer to assist with implementation and support of our network, wireless, and voice infrastructure. Responsible for successful project deployments, exceeding customer expectations, and providing ongoing support and maintenance.
POSITION PROFILE
• Install, monitor and maintain Cisco LAN, WAN, and wireless infrastructure
• Install, monitor and maintain cloud call center infrastructure
• Install, monitor and maintain infrastructure monitoring
• Install, monitor and maintain Microsoft windows server technology
• Participate in corporate wide project teams for implementing IT-based initiatives
• Contributes to completion of milestones associated with specific projects
• Create and maintain proper hardware, software, and network documentation
• Master new information technologies
• Strong problem analysis and resolution and/or troubleshooting skills with complex technical problems
• Able to develop technical solutions independently on a wide variety of difficult problems
• Successfully prioritize, meet deadlines, and juggle many tasks independently with minimal supervision
• May be required to perform other duties as assigned
REQUIRED CORE COMPETENCIES for PROFESSIONAL/TECHNICAL JOB FAMILY:
Global strategic thinking and implementation Continuous Improvement
Oral and written communication with impact Manage/contribute to multiple dynamic priorities
Professional expertise Actively seek and share information
Interpersonal/collaborative skills Initiative
REQUIRED EXPERIENCE/EDUCATION
• Degree minimum: Bachelor’s Degree in computer science or related field
• Specific concentration: Enterprise environment using Cisco networking technologies.
• Experience level: 2 - 4 years related experience in Information Systems
PREFERRED EXPERIENCE/EDUCATION
• Experience with Watchguard Firewalls
SPECIALIZED TRAINING OR SKILLS REQUIRED:
This position requires the ability to manage the flow of data, perform analysis, generate