Job Description: AI/ML Engineer(Full-Stack Development)
Position: AI/ML Engineer
Type: Full-Time / Contract
Location: Remote / Onsite (Flexible)
Experience Level: 2-4 years (Intermediate)
About the Role:
We are a growing company looking for a versatile and self-driven AI/ML Engineer to lead the
development of an AI-powered customer support solution. You will be responsible for designing,
developing, and deploying a human-like conversational AI tool. This is a unique opportunity to
take ownership of the entire AI lifecycle while contributing to a groundbreaking product in a lean
and agile environment.
Key Responsibilities:
AI and Machine Learning Development
● Design, train, and fine-tune AI models for sentiment analysis, speech recognition, and
conversational AI.
● Build models that adapt to regional dialects, informal language, and varying emotional
tones.
● Develop and optimize a self-training module that learns from human interactions.
Software Development
● Design and develop APIs for seamless voice-based interaction and system integration.
● Implement scalable and efficient backend architecture to support AI functionalities.
● Build front-end interfaces or dashboards for training, monitoring, and analytics.
Integration
● Integrate the AI tool with customer platforms, such as CRMs, telephony systems, and
email support tools.
● Ensure compatibility with third-party tools like Twilio, Zapier, or AWS Connect for voice
functionalities.
Testing and Optimization
● Conduct end-to-end testing to ensure high-quality performance and robustness.
● Optimize algorithms for real-time response and low latency.
●
Project Ownership
● Manage data preparation and processing pipelines.
● Collaborate with stakeholders to prioritize features for a minimum viable product (MVP).
● Stay up-to-date with the latest AI/ML tools and frameworks for continuous improvement.
Required Skills and Qualifications:
● Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intell