MIS Executive (Only Females)

Nativer Private Limited

Job Description: MIS Executive & Telecalling

Position Overview: The MIS Executive & Telecalling role combines data management responsibilities with customer interaction duties. This role is ideal for someone who excels at both managing information systems and engaging with customers through telecommunication. The candidate will be responsible for maintaining the companys MIS reports while handling customer inquiries, calls, and follow-ups.

Key Responsibilities:

MIS (Management Information System) Responsibilities:

Develop and maintain MIS reports for various departments.

Ensure accuracy and timely updates of data in the system.

Generate data-driven insights and provide regular reports to management.

Support the implementation and maintenance of new software tools and systems.

Telecalling Responsibilities:

Handle outbound and inbound calls to address customer queries and concerns.

Engage in telemarketing and promotional activities to drive sales.

Maintain records of customer interactions, feedback, and follow-ups.

Ensure high levels of customer satisfaction by providing prompt and professional responses.

Data Management:

Monitor and update customer databases and CRM systems.

Analyze data to track performance metrics and make recommendations for improvement.

Ensure data integrity and confidentiality at all times.

Customer Interaction:

Build and maintain strong relationships with customers.

Address customer complaints and resolve issues efficiently.

Communicate product information, special offers, and promotions to customers.

Coordination & Reporting:

Collaborate with other departments to ensure seamless operations.

Report daily, weekly, and monthly performance metrics to supervisors.

Suggest process improvements based on customer feedback and data analysis.

Skills:

Customer relationship management

Data analysis and reporting

Telecommunication and sales

Time management and multitasking

Contact :

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Professional Degree

• Role

  MIS Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office