MIS Analyst

ADP India Ltd

• To manage process performance data for all processes/functions performed in RPO India.

• Using excellent planning and organizational skills to drive MIS activities

• MIS Request Tracking and Issue Tracking

• Associate Productivity, SLA/TAT, Quality and Adherence Monitoring.

• Support all processes in their reporting needs and providing the operations team data for RPO India and US Teams.

• Capacity Planning and Headcount / Leave Management.

• Drive Automation of Production Reports, Performance Tuning and Optimization

• Responsible for maintaining Business Continuity process & Disaster Recovery Plan (BCP & DRP) for RPO MIS

• Governing Corporate Policies and Compliances.

Eligible Criteria:

• Minimum of 4-7 years of experience.

• Good to have- 1-2 years of People Management experience

• Excellent Presentation both Oral and Written Skills are required.

• Proven ability to manage multiple projects simultaneously

• Strong Analytical and Strategic skills

• Willingness to work in different shifts (US Time Zone)

• Knowledge of approaches, tools and techniques to improve the process and performance

• Any Graduation

Technical / Application / Domain Skillsets:

• MS Excel 2010 / VBA

• MS Access 2010 / VBA

• MS PowerPoint 2010

• SQL Server 2008 R2 (Basic T-SQL Knowledge and Database Concept)

• Basic Oracle PL/SQL

• Avaya CMS / IEX / Nice

• WFM Tools

• Crystal Reports XI

• IBM Cognos Tools

• Any Analytical Tools

• Any Domain Knowledge will be added advantages.

• Experience

  3 - 7 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  MIS Analyst

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office