Microsoft IT Support

Medasani Travels A Unit Of ECO Travels

Job Description / Requirements

BCS/ BTech / Must possess a Microsoft 365 Enterprise Administrator Expert Certification and at least *3 years’ experience as a Microsoft Exchange Administrator.

Job Role - Microsoft IT support

Location: Hyderabad, Himayat Nagar

Responsibilities

• Must be able to provide complete administration of the Microsoft 365 environment and its capabilities.

• Testing, implementation, and deployment of Exchange Online.

• Query Exchange environment using the Office 365 Command online tool.

• Implement and support security policies, such as data retention.

• Support the messaging environment in the Cloud (Microsoft 365).

• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.

• Review, test, and make recommendations for standard email practices.

• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.

• Primary On-site support for Microsoft 365 issues.

• Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.

• Perform scripting administration tasks and reporting using PowerShell.

• Develop scripts for automating processes within the environment.

• Help ensure team performance meets or exceeds defined Service Level Agreements.

• Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.

• Monthly audits on the Active Directory environment to reconcile users.

• Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).

• Troubleshoot active sync issues with mobile devices.

• Troubleshoot issues with Microsoft 365 Teams.

• Create security and distribution groups in Active Directory.

• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.

• Create user guides and instructional documents for end-users and Train local support team members.

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  B.C.A, B.E

• Role

  IT Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office