JD – Medical officer/Medical advisor / Customer support
Ayu Health is a network of high-quality hospitals focused on providing high quality healthcare for all. Ayu Health’s proprietary technology allows hospitals to serve patients at lower costs, provide a better experience, and maintain high medical quality standards. All Ayu Health hospitals are accredited by National Accreditation Board for Hospitals & Healthcare Providers (NABH)
• 100% Fixed price packages
• High Quality with the Best Doctors and Technology
• Lowest Prices in your city
• Affordable prices, easy payment options, 0% EMI
• Complete Insurance Support
Responsibilities:
As a Medical officer, you will be responsible for managing the patients inbound and outbound calls coming to ours help line number. This will include understanding patient problem, Doctor’ advisement, guiding patient about the treatment, procedure, technique, benefits, precautions, post treatment do’s/don’ts, with necessary follow-ups pre/ post treatment etc.
• Knowledge in medical services and healthcare sector.
• Creating/ ideating content for patients understanding/ benefit.
• Ensuring patient satisfaction and assisting them with their issues/concerns
• Coordinates appointments, referrals for all patients.
• Strategizing ideas to improve conversion.
• Drive improvements in patient experience
• Serving as a backup when other employees are on leave etc
• Taking decisions when needed without supervision to ensure smooth customer experience
• Developing the knowledge of patient needs and trends to improve overall satisfaction and loyalty
Skill set:
• Self-driven
• Faster Learner.
• Have strong generalised problem-solving skills
• Good listening and communication skills
Education, Experience, Compensation:
• Medical inside sales experience/ hospital customer support experience
• BUMS, BAMS/ BHMS, BDS, Nursing or equivalent medical degree OR medical filed experience.
•
1 - 3 Years
10 Openings
0.8 Lac/Yr
Face-to-Face interview
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