JD Medical officer/Medical advisor / Customer support
Ayu Health is a network of high-quality hospitals focused on providing high quality healthcare for all. Ayu Healths proprietary technology allows hospitals to serve patients at lower costs, provide a better experience, and maintain high medical quality standards. All Ayu Health hospitals are accredited by National Accreditation Board for Hospitals & Healthcare Providers (NABH)
100% Fixed price packages
High Quality with the Best Doctors and Technology
Lowest Prices in your city
Affordable prices, easy payment options, 0% EMI
Complete Insurance Support
Responsibilities:
As a Medical officer, you will be responsible for managing the patients inbound and outbound calls coming to ours help line number. This will include understanding patient problem, Doctor advisement, guiding patient about the treatment, procedure, technique, benefits, precautions, post treatment dos/donts, with necessary follow-ups pre/ post treatment etc.
Knowledge in medical services and healthcare sector.
Creating/ ideating content for patients understanding/ benefit.
Ensuring patient satisfaction and assisting them with their issues/concerns
Coordinates appointments, referrals for all patients.
Strategizing ideas to improve conversion.
Drive improvements in patient experience
Serving as a backup when other employees are on leave etc
Taking decisions when needed without supervision to ensure smooth customer experience
Developing the knowledge of patient needs and trends to improve overall satisfaction and loyalty
Skill set:
Self-driven
Faster Learner.
Have strong generalised problem-solving skills
Good listening and communication skills
Education, Experience, Compensation:
Medical inside sales experience/ hospital customer support experience
BUMS, BAMS/ BHMS, BDS, Nursing or equivalent medical degree OR medical filed experience.