Responsible for maintaining and improving the overall pre-analytical, analytical and postanalytical
operations within the laboratory.
Responsible for the implementation of the Quality Management System and Quality Policy
within the laboratory.
Accountable to ensure that sufficient resources are available to provide medical laboratory
services, that meets the end requirements of the users.
Implementation of a safe laboratory environment in compliance with good practice and
applicable requirements.
To ensure the provision of clinical advice with respect to the choice of examinations, use of the
service and interpretation of examination results.
Selection and monitoring of referral laboratories and monitoring the quality of their service.
Addressing complaints, requests and suggestions from the staff/ users of laboratory service (s).
Designing and implementation of a contingency plan to ensure essential services are available
during emergency situations.
Responsible for liaison with external parties such as certification bodies and consultants.
Authorized to issue, review and amend the Quality Manual.
Authorized to release patient reports and issue amended reports.
To handle patient & doctor queries for the report released ensuring they resolved smoothly