Marketing Manager

Pana Corp Software Solutions

Roles:

Sales Representative: Act as the primary contact for potential and existing customers, promoting and selling products or services over the phone.

Customer Advocate: Address customer needs and queries to build long-term relationships.

Brand Ambassador: Represent the company's values, products, and services to uphold its reputation.

Responsibilities:

Outbound and Inbound Calls:

Make cold calls to potential customers.

Handle incoming inquiries from customers regarding products, services, or solutions.

Lead Generation and Conversion:

Identify potential sales opportunities.

Convert leads into confirmed sales by understanding customer needs and offering tailored solutions.

Product/Service Knowledge:

Stay updated on the company’s products, services, and promotions.

Explain product features, benefits, and pricing effectively to customers.

Sales Targets:

Meet or exceed daily, weekly, and monthly sales goals.

Track progress using tools like CRMs (Customer Relationship Management software).

Customer Relationship Management:

Maintain and update customer databases with accurate information.

Follow up with customers to ensure satisfaction and encourage repeat business.

Problem-Solving:

Address and resolve customer complaints or objections.

Collaborate with other teams to provide solutions to customer issues.

Documentation and Reporting:

Document all call details, outcomes, and feedback.

Prepare reports on sales, call volumes, and conversions.

Adherence to Scripts and Policies:

Follow pre-defined call scripts while personalizing communication to customer needs.

Comply with company policies, legal requirements, and ethical standards.

Upselling and Cross-Selling:

Promote additional products or services that complement customer needs.

Feedback Collection:

Gather customer feedback and share insights with management to improve products/services.

• Experience

  0 - 5 Years

• No. of Openings

  1

• Education

  B.E

• Role

  Marketing Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  32/B chrystal plaza ,duthie school road, wcc junction,nagercoil