- manage regular travel company daily operations
- arrange tour transportation, accommodation
- reservation for hotel and create itinerary and local attraction for tour according to meet customers'/ travel agents' requirement
- Responsible for handling in bound calls in a professional and efficient manner
- interacts with local travel agents and oversea travel agents.
- Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
- Communicate with staff for special needs for scheduled activities
- Provide general secretarial support in overall office operations, assignments, and projects
- Post information, file documents and maintain paper and computer records management/file systems
- Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials
- Coordinate reservations, contracts, and record keeping for tours and facility reservations
- Provide service to customers by answering questions, providing information, making referrals and assuring appropriate follow-through and/or resolution
- Increasing brand awareness and market share through various marketing techniques such as social media and direct marketing.
- Leadership and motivation of the sales team across the 3 brands and markets.
- Establishing the annual and monthly sales objectives in relation to the companies business plan and monitor the progress, reporting on it quarterly.
- To monitor sales team performance and ensure team have product knowledge and access to relevant tools. Propose annual sales and marketing budgets.
- Work with management to create new opportunities for growth.
- Account managing and retaining a portfolio of key clients to ensure