Manager Operation

  • icon job experience 6 - 10 Years
  • icon job opening 1 Openings
  • icon salary 6.0-7.5 Lac/Yr
  • icon job location Kochi/Cochin
  • Face-to-Face interview Face-to-Face interview
Key Skills

OPERATIONS BPO

Job Description

- Ensuring schedule adherence

- Do ensure relevant content development for the trainees

- Team Member performance and productivity

- Provides appropriate call monitor feed backs and performance improvement

- Coordinates with quality department on quality monitoring reports

- Ensures proper staffing and plans for backup when necessary

- Maintains SLA

- Manages the Team Attendance and maintains report

- Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained

- Preparation of Daily and Weekly Rooster

- Should be able to work under pressure

- Should able to manage the team closures

-Team Coaching
  • Experience

    6 - 10 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree, M.A, M.C.A, M.B.A/PGDM, M.Com, M.Ed, M.Sc, M.Tech, LLM, Integrated PG

  • Role

    Operation Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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