Urgent Hiring Manager CRM For Gomti Nagar Lucknow

Swastik Multi Trade

Job roles & responsibilities

Key Responsibilities:

Customer Query Resolution: Resolve customer queries and address issues through calls, emails, and in-person interactions, ensuring timely and professional communication.

Internal Coordination: Collaborate with internal departments and middle office teams to resolve customer queries promptly, keeping the customer informed at every stage.

Record Management: Maintain detailed records of customer interactions, queries, and resolutions in the CRM system, ensuring data accuracy and completeness.

Customer Feedback: Provide actionable feedback to internal teams based on customer insights and experiences to contribute to continuous improvement initiatives.

Proactive Communication: Keep customers informed throughout the possession and registration process, proactively managing their expectations and delivering a positive customer experience.

Qualifications and Skills:

Education: Bachelors degree.

Experience: Minimum of 5 years of experience in CRM, preferably within the real estate sector.

Technical Skills: Proficiency in Microsoft Office Suite.

Communication: Excellent verbal and written communication skills, with the ability to handle customer inquiries professionally.

Problem-solving: Strong problem-solving skills and the ability to think on your feet to resolve customer concerns efficiently.

Teamwork: Ability to work effectively with cross-functional teams and collaborate with various stakeholders.

Preferred candidate profile

Any Graduate having a minimum 5 years of experience in handling CRM in real estate will be preferred.

Must have 3 years of Team handling experience.

Must have MS Office Suite knowledge.

Must be a problem solver and a quick learner

Previous Real Estate CRM experience required

Smart-thinking candidates required

• Experience5 - 10 Years
• No. of Openings1
• EducationM.B.A/PGDM
• RoleManager CRM
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• GenderMale
• Job CountryIndia
• Job TypeWork from Office
• Face interview location1st floor, Cyber Heights, Vibhuti Khand, Gomti Nagar, Lucknow