Hiring For Manager CRM (Female Candidates Only)

Sree Krishna Automotives

Here are the roles and responsibilities of Service CRM in the automobile industry:

Key Objectives:

1. Enhance customer satisfaction and loyalty

2. Increase service revenue and retention

3. Improve service efficiency and productivity

4. Gather customer feedback and insights

Roles and Responsibilities:

Service Scheduling and Management:

1. Schedule service appointments

2. Manage service capacity and workload

3. Coordinate with customers and technicians

4. Ensure timely service delivery

Customer Communication:

1. Send service reminders and notifications

2. Provide service updates and status

3. Handle customer inquiries and concerns

4. Conduct customer satisfaction surveys

Service History and Maintenance:

1. Maintain accurate service records

2. Track vehicle maintenance schedules

3. Notify customers of upcoming services

4. Analyze service history for upsell/cross-sell opportunities

Warranty and Claims Management:

1. Process warranty claims

2. Manage warranty documentation

3. Coordinate with manufacturers and suppliers

4. Ensure compliance with warranty policies

Service Marketing and Promotion:

1. Develop service marketing campaigns

2. Promote service offers and discounts

3. Manage service-related social media content

4. Analyze service marketing metrics

Data Analysis and Reporting:

1. Analyze service data (., customer retention, service revenue)

2. Identify trends and areas for improvement

3. Provide insights to management and technicians

4. Maintain service-related reports and dashboards

Customer Retention and Loyalty:

1. Develop customer loyalty programs

2. Manage customer rewards and incentives

3. Conduct customer retention analysis

4. Implement retention strategies

Skills and Qualifications:

1. Bachelor's degree in Business, Marketing, or related field

2. 2-5 years of service CRM experience in the automobile industry

3. Excellent communication and interpersonal skills

4. Proficient in CRM software (., Salesforce, HubSpot).

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Professional Degree

• Role

  Manager CRM

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KV Towers, Jubilee Enclave, Hi Tech City. Hyderabad, 500081.