Manager CRM

Malabar Group

-Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns.

-Conduct root cause analysis to identify areas for prevention or correction across various verticals based on the scanning results. �

-Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds.

-Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team.

-Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement.

- Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement.

• Experience

  8 - 10 Years

• No. of Openings

  1

• Education

  B.C.A, B.B.A, B.Com, M.B.A/PGDM, M.Com

• Role

  Manager CRM

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office