KEY RESPONSIBILITIES
Lead Generation
Acquire personal Leads to complete Sales calling
Perform Lead generation calls daily
Selling
Use various leads sources provided to generate phone sales
Follow Sales script for each call- AIDA methodology
Obtain referrals as part of each sales call
Actively celebrate daily new sales within team
Courtesy call new sales within 8 months and 11 months calls as directed
Renewal (If applicable)
Follow renewal script for renewal calls
Obtain referrals as part of renewal call
Updating renewal member information on renewal sales form
Maintain renewal statistics for every renewal call
Contact renewals as per Renewal policy
Administration
Document sales at the end of the call
Place all sales documents in the allocated area for Administration officer
5th Other Functions
Cash pick ups or any member interaction as and when advised by the Hyderabad office
Participate in team projects.
Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, Training Manual and Renewal Manual.
Main Complexity/Critical Issues in the Job
3 new sales per week
10 referrals / 4hrs (minimum)
Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.
PROFILE
Knowledge and Experience
Minimum 2 years of experience in outbound sales preferably from hotel industry
Computer literacy
Strong verbal and written communications skills
Fluent English.
Networking and relationship Building
Competencies
Good interpersonal skills with ability to communicate with all types of customers
Serviced oriented with an eye for details
Good team working skills and able to work effectively and contribute in a team
Good written and verbal communication skills
Lateral thinking, Persistent and Persuasive/Influencing
Innovative and Consultative skills
Positive, flexible and Enthusiastic
Ability to work to deadlines