Looking For Phone Banking Officer

Upgrad

Key Responsibilities:

Be the best for our customers by

- Displaying complete onus to customers queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts

• Experience0 - 3 Years
• No. of Openings20
• EducationB.A, B.Arch, B.C.A, B.B.A, B.Com, M.A, M.Arch, M.B.A/PGDM, M.Com, M.Tech
• RoleLooking For Phone Banking Officer
• Industry TypeBanking / Financial Services / Stock Broking
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationA Block, 10th Floor,Global Infocity Park,MGR Salai,Perungudi,Chennai,600096