Looking For Phone Banking Officer

Job Description

Key Responsibilities:

Be the best for our customers by

- Displaying complete onus to customers queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts
  • Experience

    0 - 3 Years

  • No. of Openings

    20

  • Education

    B.A, B.Arch, B.B.A, B.C.A, B.Com, M.A, M.Arch, M.B.A/PGDM, M.Com, M.Tech

  • Role

    Looking For Phone Banking Officer

  • Industry Type

    Banking / Financial Services / Stock Broking

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    A Block, 10th Floor,Global Infocity Park,MGR Salai,Perungudi,Chennai,600096

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